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ODME Maintenance – Technical Advice – Spare Parts Supply.
The ODME is a critical and sensitive device for the ship’s crew as well as for the ship owner; as such a device requires periodic maintenance and calibration.
We strongly recommend to our customers to use trained and experienced service stations as ours, we also recommend to them to establish ODME service contracts with such service stations. By this way they will have the same service station which will maintain the same equipment year-by-year, thus building up the support knowledge required per each of their ship’s particulars and therefore offering a fast reliable and cost effective ODME support. This means that the ship-owner will have his “own” ODME service station who can contact 24/7 and who also knows in advance that they can solve its ODME problems quickly, reliable and efficiently as well as cost effectively. In other words, what we are saying is: Let us be your “out of house” ODME superintendent engineers and work for you the same way as one of your “in house” superintendent engineers.
Darlas Seres Certificate
Darlas Seil Seres Certificate
The way we work is as follows:
For all our customers with an ODME issue we offer them the following plan of action:
Annual Maintenance, Calibration and Certification:
This step will help us with our first attendance aboard your ship to solve all possible issues and also collect all the data required for building-up our ODME database in order to be able to remotely support this ship later. While at the same time our engineer will train the crew deeply in the operation and 1st degree maintenance procedure of your ODME system; and he will also leave on board written and brief instructions for how to deal with ODME issues. In addition to above he will issue a Certificate of Compliance (COC), clearly stating that your ODME has been found to meet or exceed its original published specifications. Therefore your system will be kept always functional.
Remote Troubleshooting and Technical Support:
In direct communication with either the technical department of the ship’s company or with the ship’s crew we collect as many as possible information of the ODME fault and then we send written instructions to the ship for solving the problem.
Service attendance on board.
We collect as many as possible information of the ODME fault with your Superintendent Engineer help and also with the help of the ship’s crew. We prepare all the necessary spare parts and tools that might be needed in order to fix the ODME with one and only visit. By this way our engineer is carrying with him an approximate value of 20,000 Euros spares and tools on a CARNE ATA document. Please contact us to send you the relevant Carnet ATA for your case. We need at least 2 working-days advance notice in order to get prepared for the trip abroad. The Cost of Spare parts needed - if any - is not normally included in our initial quoted price as not known at the time of your urgent inquiry. Final decision about the replacement of any parts will be made aboard the ship by our service engineer and after the approval of the Ships Master or Superintendent Engineer. Therefore the total cost will be adjusted with our final invoice to you. Travel and Living expenses are always at customers risk and care.
